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Social Media Curves
While on a call with members of The Community Roundtable recently, I spoke about the concept of social media curves, or social media arcs. This is something I encourage my clients to consider as they...
View ArticleIs Your Front Desk In Order?
The first thing a customer sees is your front desk. Your front facing person could be a greeter at your entry way, a receptionist, a voice mail system, your Twitter account or any of a number of things...
View ArticleThe Customer Experience Engine
Recently I did a spot for New Hampshire’s WMUR Channel 9 on Savvy Shopping using smart phones. One part of the segments that got edited out were my comments on stores being able to improve retention in...
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